Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. There are a couple of other ways to cancel your contract with us. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. Make sure you keep your proof of postage! The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. I can't see the refund on my bank statement. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. Hoodies, For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date shown on your dispatch note. Keep an eye on your return tracking. Just pop your items in something non see-through, sealable & waterproof. You'll no longer receive a delivery note in your parcel. Whether you're on website or app, just flip the switch! 2. 2. Your browser's Javascript functionality is turned off. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Cargo Pants, Hoodies. Youll need to write to us with notice of your cancellation just fill out Following the prompts, enter the order details as instructed. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Om van de volgende voordelen te genieten: https://www.boohooman.com/us/oversized-palm-shirt-and-swims/BMM38682.html, California Transparency in Supply Chains Act, UPS Access Point Express Saver Collection. Pierced jewellery cannot be returned for health and hygiene reasons. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Unfortunately we cannot accept returns after this time. Baggy Jeans, Boohooman.com Returns Log onto your Portal here . Product name and codes of the items you returned. You will need your order number and email/last 4 digits of your phone number. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. OUR RETURNS POLICY. blocking them. I . Locations include supermarkets, petrol forecourts and train stations. To experience the full world of Boohoo, please enable these or check whether another program is Returns are FREE for premier customers. You'll get an email once we receive your returned item. 1. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Make sure you keep proof of postage! If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. By enabling them, you are agreeing to our. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. I have already returned some items from my order and paid 1.99, why are you charging me again? You can return your item to us for a refund, and then place a new order to For USA, Canada, Australia and New Zealand customers please return items your item(s) to us within 30 days of receiving your item(s) and remember to get in touch before returning. Follow the steps below: 1. Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet. Read about their experiences and share your own! Swim Shorts, Please turn it on so that you experience this sites full capabilities. By subscribing, you agree to receive marketing communications from boohoo by email. Product name and codes of the items you returned. This cancellation period starts from the day after you receive your order. Just pop your items in something non see-through, sealable & waterproof. One of our customer service agents will be more than happy to look into this for you. Once you have processed your return in the portal you're ready to post it off! One of our customer service agents will be more than happy to look into this for you. If you've returned items from an order paid for with Klarna, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done by contacting Klarna or via the Klarna app. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. If your items dont make it back to us, youll need to open a dispute with the carrier. No packaging, no problem! We've gone paperless! Select your preferred return option (Print returns label at home or in store options). If youre a customer in the EEA, you have 28 days to cancel your contract with us. A returns charge of 2.50 per parcel will be deducted from your refund amount. Collect your order from nearly 1,200 InPost lockers nationwide for 3.99. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). If you decide to keep one of the items, you need to pay for delivery. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. *Extra 10% discount sent via email to new subscribers only. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued minus the cost of 1.99 for returning the item to us. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. Any orders placed from 16th Dec 22 onwards are eligible for 28 days only. *Extra 10% discount sent via email to new subscribers only. returning. Securely attach the Parcel Connect label to your parcel covering the original delivery label. You may have received your refund as a voucher if your items were returned to us after the returns policy timeframe. Hoodies, It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your 4. Please note that if you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal below), you will remain responsible for the items, including for any loss or damage, until we receive them. Returns cost $4 and you can track them as they make their way back to our US hub in New York. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. With just one click you can reduce the energy used by this website. #betheMAN. Your order will be held in the locker for 72 hours. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. Thats why before checking out, its important you acknowledge that you understand this. The funds should appear on your bank statement within 3-5 working days (how long Please turn it on so that you experience this sites full capabilities. Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons. You may be liable for import and pay a custom duty charge for orders over the customs threshold. Select your preferred return option (Print returns label at home or in store options). item of your order). warehouse, and again when we have processed your refund. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. Youll find these alternative methods To experience the full world of Boohoo, please enable these or check whether another program is NEW - Want a fully tracked, cost effective and convenient way to send returns? If you use your own method of return, rather than the returns portal, this could take up to 21 days to process and refund. Were really sorry to hear that youve received an item thats not in perfect condition. 90z Revival, depends on your card issuer). Tell us what you are returning and why :). weareMAN. We dont offer exchanges right now. Once you have processed your return in the portal you're ready to post it off! If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. We're sorry to hear that you've received an incorrect or faulty item. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. With just one click you can reduce the energy used by this website. Shorts, 1, 2, 3! If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. See our, {{#days}}{{days}}d {{/days}}{{hours}}h {{minutes}}m {{seconds}}s, On dirait bien que vous nous rendez visite sur. How long does it take to process my return? If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. 5. You can cancel your contract here. Returns FAQs This does not affect your statutory rights. 3 Select your preferred return option Print returns label at home or in store options. Shorts, You can unsubscribe at any point. Cool with that? Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. On average a Zippay refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated. All rights reserved. Click here to start a return. This does not affect your statutory rights. There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. On receiving your return the next step is for us to check the item(s). US returns are simple and low cost. You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above. 3 Select your preferred return option Print returns label at home or in store options. Click here to generate and print off your returns label and to find your nearest store. FYI blocking them. You can cancel your contract here. 1. You may be liable for import and pay a custom duty charge for orders over the customs threshold. By subscribing, you agree to receive marketing communications from boohoo by email. Copyright 2022 boohoo.com. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. 2. Youll find these alternative methods below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. What should I do if I receive an incorrect or faulty item? Select your preferred return option (Print returns label at home or in store options). To help us get this fixed for you ASAP, when you first contact us please include the following information; (The product name and code can be found on your order confirmation email). You dont need to remember to keep your proof of postage its all digital! For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. 90z Revival, Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Refunds will not be given if they do not comply with our returns policy. Tell us what you are returning and why. We cannot offer refunds on pierced jewelry, beauty products & fashion masks or swimwear & underwear if the hygiene seal is not in place or has been broken. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. 3 Select your preferred return option Print returns label at home. If you have any questions about extending your invoice, please contact Klarna. We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered. There are a couple of other ways to cancel your contract with us. refund your credit/debit card. Returns and Refunds | Boohoo You dont need to remember to keep your proof of postage its all digital! Cargos, Please note a returns charge of 1.99 per parcel will be deducted from your refund amount. You'll get an email once we receive your returned item. You will need your order number and email/last 4 digits of your phone number and let them know which item you're returning and why Choose to return at your local Post Office Then print a returns label or get a QR code for your phone Vests. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. No packaging, no problem! " posted 2 years ago - Anonymous " there returns is a joke, and the clothing quality is terrible don't recommend purchasing from here " By subscribing, you agree to receive marketing communications from boohoo by email. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Quadpay for the items that you have returned. You can unsubscribe at any point. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). Hear about exclusive offers, get early access to collabs & quicker checkout. 3. Repack your items (These need to be unworn/unwashed/unused and with original tags). You don't need to remember to keep your proof of postage - it's all digital! If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction.