See Who The Worst Processors Are. Your email address will not be published. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. In the Issue To field, enter the payeefor example, the driver or merchant. Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. 1 Hancock Street If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). I mean what do they think we are frauding by going to the dr or getting medication? Now they want to give us back $86. Enter and confirm an email address. The trick to choosing a card-acceptance-services provider is finding one familiar with the specialized nature of P-cardsone who can bring the best technology that allows sellers to input, capture and deliver Level 3 data with their transactions. Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. Since they took over billing for ExxonMobil I had to cancel my account with ExxonMobil because they like to charge unwarranted late fees every month. A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. EMV Credit Card Machines In the Add Prompt screen, select the type of prompt you want, then click Next. Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. Enter the limit in the Amount field. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. finance charge has been 150% APR. I use my premium refunds to pay for the next months premium. They are nightmare if there is a problem. I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. They now want a detailed receipt. Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. Add a reference number and note, if desired. Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. Murphy USA participates in several programs that offer you discounts on fuel. For the tightest security, use Exact Match. They claim they need a receipt. This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. My monthly statements went from $155 to $914! Even after we paid their extortion money, WEX kept our account locked. WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. Now the meat of the matter what its going to cost? The credit info for the selected contract appears below. Where does it work? It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen Scammers!!! In addition, the company stated its working to tighten daily transaction and purchase limits, blocking sites with high levels of fraudulent activity, and actively working with law enforcement on prosecuting criminal activities. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. You will be notified when new oil merchants begin accepting the WEX card. What if additional documentation is required? WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. I still cant get Wex to just distribute my HSA to my new employer. This allows us to see the company through a different lens or perspective than we normally would. Choose Manage Cards from the drop-down menu, then View/Update Cards from the fly-out menu. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. The people behind the payments. Get clarity before you switch. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. In the Amount field, enter the amount you want to add to the card. Trouble Getting Approved? Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. Instead, youll be charged a percentage and may be assessed additional costs by your processor. Youll need to contact your credit card processing company. DATA ANALYTICS, CUSTOMIZABLE CONTROLS AND MOBILE APPS ENABLE EVEN MORE CONVENIENT EXPENSE MANAGEMENT. To learn more about WEX Fleet cards visit: http://www.wexinc.com/fleet-operators-and-managers/fleet-cardsThe WEX Card Driver Video shows the WEX customers an. Getting paid to re-write this page? The card can be used to purchase any type of fuel, including gasoline and diesel. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. Some cards can be set to require the employee to enter mileage at the time of purchase. Exceptions are even color-coded to make them easier to prioritize. Businesses still need to be conscientious of the different types of fleet cards offered by numerous vendors and their unique details in accepting fleet cards. Customer service is miserable. In today's video, I am talking about the Wex Fleet card. We see from Visas table that if you take a fleet card, it will be charged according to purchasing card rates. The card may also be used on billing statements received from providers of the same types of service. Statement fee:$3.95 for paper statements Late payment:Admin fee plus 3% per month for the overdue amount. Hey y'all!!! It is accepted only at ExxonMobil gas stations. Processing statements are intentionally complicated so that they can overcharge you. In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. The interchange rates can be thought of as the wholesale cost theyre the minimum that a processor has to charge you just to break even on your account. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. crazy third time its going on. There is some complexity to how fleet cards work. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Very incompetent company. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Sent payment again by certified mail, they received it, but Charged $85 late fee twice On the Credit screen, select the contract for which youd like to view the credit balance. Their email never has any attachment of my cobra benefit but next couple of months create one for their scam proof. I have no issues getting prescriptions. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. He has also researched and published reviews about nearly every payment services provider and processor. Dont use them, spread the word not to use them, I will be posting on every review site. Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. Contact Support. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. They will not help you at all, I had no account number as I had no account. Receive your Esso Card NO. Do I need to contact my bank? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. Complete the remaining fields, including Control Number, Driver ID, and Unit Number. This review will focus on Wexs payment acceptance products for merchants. Wex Fleet has left a very bad impression. I am being told that all is done by email and there is nobody I can talk to over the phone. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. A comprehensive visual dashboard lets you track, analyze, and forecast expenses by driver, KPIs, and more, making it easy to identify trends, habits, and purchase anomalies. In business, time is money. NOTE: Follow the same steps to assign a Driver ID. As for card acceptance, the WEX FlexCard is accepted at 95% of fuel stations nationwide. Referral Partnership FAQ On the card detail screen, click Add Prompt. Where does it work? Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. A new account was opened for our company that we were unaware of because WEX changed their system. The Verifone machine is universal, and can be used with many different processors. To find out if you qualify for a Love's Express Credit card, please fill out the application online or print application and fax to 405-463-3954. Ask us your questions here. * Required Field First Name * Last Name * Business Name * State / Province * Click Save, then confirm the information. They didnt migrate that amount over to the new. They were completely unreasonable to deal with. Hopefully they get banned from my state at least. Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. WEX took nearly $4,000.00 from my business account. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. The Problem is this Wex froze my credit card HSA account they want receipts. I will be closing this account as soon as I get my funds. I am seeking legal advice to sue them to recover the monies they have received in my name (HSA). Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. The card can be used at any gas station that accepts the card. For the Validation type, however, choose Exact Match to make sure the Driver ID has to be entered correctly at the pump. A confirmation displays. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. We find that their service and management algorithms are needlessly obstructive. Choose Credit Management from the drop-down menu, then Available Credit from the fly-out menu. We may earn revenue if you obtain services from a provider that we recommend. Wright Express (Wex) and Voyager are fleet-specific branded cards, meaning that they bear their own brand name. After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports Youll want to find a company that will charge you as close to cost as possible. None of which have been successful. The purpose of the card is to be able to pay for medicines and Drs office visits. To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. Deny most claims with no reasons. Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. I have been instructed a different way to close the account each time I call. Also, cant use funds from previous year for 3 months after the new year. This has to be huge fraud case. made a mistake ( or is it FRAUD?) The Prompts Information section appears. How does this make any sense whatsoever?? LOL. The company should have planned for this. On the Card Details screen, set up the info needed for this card, including policy number and card status. With inflation at four-decade highs and consistently rising fuel costs, there is sufficient evidence that consumer sentiment may sour. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. Other Fees Additional card:$8 per card. Click Look Up Cards. Who do I contact? In Report Value, enter the drivers name. There are approximately 150,000 retail fueling sites, many of which have 10 or more pumps to replace overhauling them is a massive process thats taken longer than expected. With nationwide acceptance, you're covered across the U.S. Fuel station locations WEX fuel cards are accepted at 95% of U.S. gas stations, including all major brands. Enter a note in the Comment field, if desired. If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. To remove cash from the card, enter a value in the Amount field, then click Remove Cash. In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. Fleet cards are mainly used for gas purchases, but they offer additional benefits. When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. WEX, Inc. Then Class action suit! ERGs drive diversity by fostering new bonds and communities across the company. Ready for the ultimate credit card processing experience? Gift & Loyalty Cards, ISO/Agent Program This way we can show businesses working with Upside that their offers for you are driving more business for them. WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. Charged to my bank account, we do not own a card. Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). CardPaymentOptions.com, Inc. All Rights Reserved. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. This is why their CEO gets 9 million per year ! It was my banker that advised me to contact them first. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Fleet Cards What is a fleet card? Terms of Service. Still getting notified of late fees The company doesnt care and their customer service sucks as they treat you like you are trying to dodge a payment when in fact you are trying to make one my small business will find another fuel card and cancel wex never to return. I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. Enter the required info for a new user, including Company ID, User ID, First and Last Name, Email, and Group ID. In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment.