I can assure you that customer service and satisfaction is of utmost importance to the Academy Hotel and myself. The Academy Hotel has been family owned since 1982 and as a hands on owner, I take great pride in the overwhelming amount of satisfied and loyal guests we have built over the years. great breakfast and restaurant and the pool is our favorite the decorations are amazing, Loved the breakfast! Disgusting! "Roaches are a thing for some people, rodents are a thing for some people, bed bugs are a thing for everyone. SUPER easy on and off the highway, and location makes it a 20-30 minutes closer to Denver airport than downtown hotels. This material may not be published, broadcast, rewritten, or redistributed. Sincerely, John Wilkins/Owner. The Academy Hotel, Colorado Springs is a family owned and operated full service, pet friendly hotel. Our bed was horrible. High Ridge Manor Apartments 13445 W. National Avenue New Berlin,WI - 53151 (262) 789-9588 A chef was available to make made to order eggs/omelets! We do not investigate bedbug infestations because they're considered a nuisance and not a public health problem. This is not a rash, these are bites! We do allow pets and have a designated area for pet friendly rooms. Beautiful property! Overall, still comfortable and friendly service. There is also a Nintendo gaming system available in the lobby area which the kids really enjoyed. Comfortable bed, quiet, excellent breakfast! Ideally, we'd publish every review we get, positive and negative. All rights reserved. There was a line for waffles in the morning only to find out one of the waffle makers had died. The Academy Hotel Colorado Springs, Colorado Springs, Vacation rentals in United States of America, Vacation packages in United States of America, Cancel your hotel or vacation rental booking. I would definitely stay again! The Academy Hotel has 200 spacious accommodations like standard rooms, deluxe rooms, mountain view rooms, family suites, jacuzzi suites, pet-friendly rooms, and accessible rooms for the disabled. Liked: Cleanliness, staff & service, amenities, property conditions & facilities. Bed Bug: The Academy Hotel Colorado Springs - See 3,282 traveller reviews, 509 photos, and cheap deals for The Academy Hotel Colorado Springs at Tripadvisor. Disgusting! For convenience, each room includes a refrigerator and a microwave. The Academy Hotel Colorado Springs 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States of America - Great location - show map Very Good 1,659 reviews great breakfast and restaurant and the pool is our favorite the decorations are amazing Sherry United States of America Staff 8.9 +45 photos Always keep luggage off the bed and store it in a closet or other area, far away from your bedroom. I have never received such terrible treatment in my life!! I stayed there one more week and asked if they could assign aRead Full Report at www.tripadvisor.com, View other locations in Colorado Springs, Colorado - USA, 2011-2013. I can assure you that customer service and satisfaction is of utmost importance to the Academy Hotel and myself. All rights reserved. 8110 N Academy Blvd, Colorado Springs CO 80920 Super 8 U S A F A North 1.13 Miles Away 8135 N Academy Blvd, Colorado Springs CO 80918 Days Inn 1.15 Miles Away On Dec 30 2010 sush81 wrote, I stayed at this hotel for almost a year and enjoyed it until I stayed in a room that had bed-bugs. We all have bed bug bites all over us and they are very uncomfortable! You may either dine in the restaurant or take your breakfast to go back to your room. Service was excellent and employees were here helpful and friendly. The act requires a tenant to promptly notify the tenant's landlord via written or electronic notice when the tenant knows or reasonably suspects that the tenant's dwelling unit contains bed bugs. Server was very nice as well. - Terms of use - Privacy - Disclaimer. Review tags are currently only available for English language reviews. All staff members were amazing! They'll have to be paid for separately during your stay. Yet when I called the hotel from an outside phone to book a room there were several rooms still available. After 2 days of this I requested a move and was told there were no other rooms available at the same rate. Lift and look for all bed bug hiding spots, including underneath the mattress, bed frame, headboard, and furniture. Once booked in the room was great, the atrium was very pleasing, a huge fireplace with free daily newspapers. Guests are required to show a photo ID and credit card upon check-in. Hotels With Bed Bugs in Colorado Springs, CO About Search Results Sort: 1. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. If the staff was better, the hotel would be an excellent place to stay. The post has more than 60,000 views. I have never received such terrible treatment in my life!! Local, Unfortunately, he was the only one during our stay there that was friendly. Yeah right! Food was outstanding! Service was amazingly efficient. Amazingly clean. Welcome to our newly updated hotel. We verify reviews to ensure the traveler booked with Expedia Group. After their trip, guests tell us about their stay. A chef was available to make made to order eggs/omelets! Now the bedbugs have made a comeback and the experts have noticed some reasons why bedbugs are spreading. Just prior to your stay Colorado Springs had experienced the coldest weather we have seen in over a decade, wind chill was -44 degrees. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. Very condescending when protocol had changed since last time we stayed. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. The Garden of the Gods is 7.5 mi away. This was for the price a grand slam! Thanks! Built in 2017 as an exclusive couples romantic getaway. This is definitely going to be our go to when spending a night in the Springs. Restaurant is good. The Colorado Springs hotel offers a cash machine and a lift along with a storage room and a restaurant. Try again. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. Only a customer who booked through Booking.com and stayed at a specific property can write a review. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. There were a lot of families with small children so that made for a very noisy hotel. The pool looked nice but didnt get a chance to enjoy it. Rooms are clean and nice but not sound proof. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. We enjoyed the warm indoor pool and the breakfast options. Tripadvisor performs checks on reviews. It's a situation you hope you never have to deal with, but more and more of our neighbors are waking up to find evidence of bedbugs. Amazingly clean. Acceptable and a good value for amenities. Colorado Springs, CO 80920 US 800-766-8524 Reservations@TheAcademyHotel.com Reservation Summary . Elevate your luggage on a luggage rack away from the bed and wall, since bed bugs can often hide behind head boards, artwork, picture frames and electrical outlet panels. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Breakfast was above expectations, and the restaurant was on point., Beautiful little hotel Room was a nice surprise- nice size, comfortable beds and chair. The Hotel has a regular pest control program in place. My friend was sleeping in the bed closer to the bathroom. Loved the breakfast! Expedia and the Airplane Logo are trademarks or registered trademarks of Expedia, Inc. CST# 2029030-50. Guests can work out in the on-site fitness center or indoor pool. easy access to the freeway. We all have bed bug bites all over us and they are very uncomfortable! This review is particularly disturbing since The Hotel Manager and I have had a number of conversations with this guest and had sent her the written confirmation from the 3rd party certified inspector that there was absolutely no evidence of any insects or more specifically bed bugs in the rooms this guest spayed in. One of the best places I have ever stayed. The check-in was fast and easy. I would not choose this location again on futre trips. 3. For the money, this hotel was beyond worth it. After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. Colorado Springs, Colorado 80920 Local: 719-598-5770 | Toll Free: 800-766-8524 Fax: 719-598-5965 . On arrival found out that check-in wasn't till 4 pm..a fact that was NOT in my booking confirmation. We will definitely stay here again if we are in the area! Liked: Cleanliness, staff & service, property conditions & facilities, room comfort. Its an older hotel, but its clean and the free breakfast makes it a must stay. Weather your traveling for business or pleasure, we'll do everything possible to ensure your stay is memorable. The Academy Hotel Colorado Springs 8110 N Academy Blvd , Colorado Springs, Colorado 80920 855-516-1090 Reserve Lock in a great price for your stay. We all have bed bug bites all over us and they are very uncomfortable! We checked into the hotel and the person at the counter was very friendly and personable. )Icon Color & Report Disclaimer, File a new bed bug report at this location. Finding refuge in bed seams and the crevasses in furniture, these parasites that are no bigger than an apple seed hitch hike from place to place, then lie in wait until they can crawl out to bite people. Check your selected option for more info. Lock in the lowest price from these sites. But the complaints stop there. The Academy Hotel | 8110 N. Academy Blvd. The rest of the staff was very, very rude and it did not feel welcoming. Breakfast was above expectations, and the restaurant was on point. It seems that communication was lacking in your case, I apologize. Icon Color & Report Disclaimer File a new bed bug report at this location If the staff was better, the hotel would be an excellent place to stay. The bathroom had poop on the toilet when we checked in. Use cautionwhen using pesticides and always follow label directions. The free breakfast was awesome, more than I was expecting in a free hotel breakfast. I would recommend it if you can handle the unfriendliness of the staff. The Academy Hotel Colorado Springs 8110 N Academy Blvd, Colorado Springs, CO 8.8 Excellent 2917 reviews Verified reviews 10 - Excellent 1,725 8 - Good 764 6 - Okay 252 4 - Poor 97 2 - Terrible 79 8.7/10 Cleanliness 9.0/10 Staff & service 8.6/10 Amenities 8.4/10 Property conditions & facilities 8.5/10 Eco-friendliness 4/10 Poor Mike The number of extra beds and cribs allowed depends on the option you choose. Days Inn by Wyndham Colorado Springs Air Force Academy View Hotel 685 reviews 0.3 km from The Academy Hotel Colorado Springs Free Wifi Free parking Studio 6 Colorado Springs, CO View Hotel 29 reviews 0.5 km from The Academy Hotel Colorado Springs Free Wifi Free parking Breakfast included Embassy Suites by Hilton Colorado Springs View Hotel The booking included the buffet breakfast which was unrivaledBasically no meats to cut down on the cost I'm sure, but fresh made while you wait omellets and make them yourself waffles as well as the usual scrambled eggs etc. They give you a welcome goodie bag. This hotel exceeded our expectations. Please enter a valid email address. This is a great hotel. Landlords, in turn, are required to have someone inspect the unit within 96 hours and, if bedbugs are found, neighboring units must also be inspected. Now what I didnt like about the hotel was the toilet in the restroom in my room was leaking water. Certain services and amenities may be reduced or unavailable as a result. Pool was so crowded my 16 year old wouldnt get in. There is nothing classy about the way this staff treats it's guests. Lock in the lowest price from these sites. Beautiful little hotel I liked the layout for the bathroom area. Room was a nice surprise- nice size, comfortable beds and chair. The worst bed we have every had. Known for our complimentary signature breakfast, indoor heated pool, onsite dining and friendly staff, The Academy Hotel is committed to providing our guests excellent service, comfortable accommodations and extra amenities for added value. And it can happen anywhere. This is not a rash, these are bites! Yeah right! Want a great night's sleep? As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. <[emailprotected]edbugregistry.com>. Respect the privacy of others. A 24-hour reception greets guests of The Academy Hotel. Review of The Academy Hotel Colorado Springs Reviewed March 24, 2011 We stayed at this hotel last summer, June 2010, and left with some bites on us all. Wish there was a hot tub for the grownups but no biggie. I felt like it was inconvenient for us to dine there or something. Our room was clean and stocked. Kids will love the heated pool. Immediately upon receiving this complaint (emailed to the Hotel), the Hotel Manager called a 3rd party certified Pest Control to company to inspect the rooms this guest stayed in. THey said they had 6 to 7 complaints this past year and that the hotel did non even care enough to respond to them.This, Please accept my sincere apology for your experience during your stay with us. This one bedroom adult only cabin, located on a 160-acre mountain ranch, is our most remote and popular cabin. Please see our partners for more details. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Friendly and informative front staff. Location off highway was amazingly easy. We have more than 70 million property reviews, all from real, verified guests. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Do you have a room with a view available? Nobody likes that thought," Freeland said. See More Rooms & Suites 01 / 09 96 out of 2735 reviews" ", Rating 2 - Terrible. The bathroom had poop on the toilet when we checked in. I was not told that the rooms all along the hallway we being renovated. We will be back. Posts are solely the responsibility of their respective authors. The rest of the staff was very, very rude and it did not feel welcoming. A water pipe burst in the B wing which forced us to move all of our weekly guests to the A wing which is also the pet friendly wing. The mountain view is stunning. Tenants are required to promptly notify landlords when they suspect there are bedbugs present in the unit. Though the lobby is lovely don't let it fool you! I really didn't know about bed bugs at the time. The bathroom had poop on the toilet when we checked in. Courtyard By Marriott Denver Cherry Creek, Holiday Inn Express Hotel & Suites Denver-Intl Airport (Tower Rd), The Inverness Hotel And Conference Center, Residence Inn By Marriott Denver Highlands Ranch, La Quinta Inn And Suites Denver Louisville Boulder, Courtyard By Marriott Denver Southwest Lakewood, Hyatt Regency Denver At Colorado Convention Center, La Quinta Inn And Suites Westminster Promenade, Hampton Inn And Suites Denver Cherry Creek, La Quinta Inn And Suites Denver Southwest Lakewood, Holiday Inn Express Hotel & Suites Alamosa, Crossland Economy Studios Colorado Springs. Reviews are most valuable when they are original and unbiased. In the spring/summer, the live plants and indoor pool make me feel like I'm in more of a jungle hotspot. But I could not overlook the bed bugs. We went back to the area for spring break and decided to stay there again because of the location and price. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. I love that they tell you how to get to our room. When she woke the next morning she had almost 40 bites across her body - back, arms, legs, buttocks. 1691070|4,1674130,1687860,1687860|3,1691070,1687990,1687640,1686320,1653460,1687140,1674130|5,1680920,1680920|1,1674130|1,1685250,1687300,1682710, The Academy Hotel Colorado Springs (Hotel) (USA) Deals, Personal or sensitive info (e.g. * 24 Hr Cancellation Policy, The Academy Hotel | 8110 N. Academy Blvd. We stayed at this hotel last summer, June 2010, and left with some bites on us all. It was great stay. We went back to the area for spring break and decided to stay there again because of the location and price. It is a very nice and reasonably priced Hotel. I had stayed at this motel several times about ten years ago and was surprised to read a couple bad reviews on this site because my experiences had always been so positive. Liked: Cleanliness, amenities, property conditions & facilities. That's how we know our reviews come from real guests who have stayed at the property. The front desk staff was excellent as was the staff at the restaurant, although our waitress could have used some additional training, or was new, either way, she got the job done, but wasn't as good as she could have been. Bar is always amazing! The view of Pike's Peak from our room was amazing. Get exclusive access to members-only deals by email. If you have a housing question that does not require legal advice, contact the free Colorado Housing Connects helpline to find answers. Great breakfast, great staff , overall a great experience. Lift up each headboard an lay it on the bed. Rooms hallways ,pool area, dinning area. We even got an upgrade to our room witch was AWESOME!!! THey said they had 6 to 7 complaints this past year and that the hotel did non even care enough to respond to them.This, Please accept my sincere apology for your experience during your stay with us. The restaurant on site did not have very many options but what we did get was really good. We went back to the area for spring break and decided to stay there again because of the location and price. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. I really didn't know about bed bugs at the time. She e-mailed me a copy of what lookedRead Full Report at bedbugregistry.com, On Mar 24 2011 millergirl73 wrote, We stayed at this hotel last summer, June 2010, and left with some bites on us all. Nobody is safe," Freeland said. Breakfast buffet daily. Clean and friendly staff room look as if they have been updated. 719-260-18005580 Tech Center DrColorado Springs CO 80919, This Lodging Facility is NOT a member of the Bed Bug PlanetSM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. Please dont include personal, political, ethical, or religious commentary. The Hotel has a regular pest control program in place. Arrive: 03-01-2023 . This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We went back to the area for spring break and decided to stay there again because of the location and price. Needs a deep cleaning. check in was super easy. Booking.com does not accept responsibility or liability for any reviews or responses. Nice spacius and clean If we find any, we delete them and, if necessary, take action against whoever is responsible. Contributions should be appropriate for a global audience. The Academy Hotel Colorado Springs takes special requests add in the next step! Copyright 19962023 The guests that have stayed in those rooms since this guest checked out have all not experienced any problems either. I love the quiet calm vibe. Colorado Springs is ranked number 42 on the company's list for bed bugs, it announced Thursday. Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! With more than 8,000 square feet of banquet space, our Colorado Springs hotel is the perfect venue for weddings, reunions, business meetings, or any special occassion. NEVER again! WiFi is available in all areas and is free of charge. We enjoyed our stay, The whole indoor oasis feel was nice, the pool area could be a little more lit up but other than that it was very nice. With the atrium and the numerous water effects, reminded me of the Best Western Cow Palace Inn in Lamar Colorado in the 1980's and 90's when it was in its' hayday when Dave Eddleman owned it. Also the heater in my room didnt work I had to use a portable heater to heat the room. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Beautiful facilities, parking lot was a bit dark at night. She contacted me later in the day and said she would e-mail me their report. 4300 Cherry Creek Drive South Denver, CO 80246, Colorado Health Information Data Set (CoHID), Office of Public Health Practice, Planning, and Local Partnerships (OPHP), Air Quality - Monitoring, Modeling and Data. Yeah right! The place was super clean. close to everything i needed to go to. We love that its very entertaining with the warm pool, fooseball and ping pong, wii, plenty of lounging areas that are more than comfortable. Contributions should be travel related. In addition to the above, The Academy Hotel conducts regular and routine inspections and never come across any evidence of bed bugs in the Hotel. Welcome to Colorado Springs Marriott Stay at our pet-friendly hotel in Colorado Springs, CO Colorado Springs Marriott is reinventing the way you travel with their guest rooms, meeting spaces and state-of-the-art fitness center. The most helpful contributions are detailed and help others make better decisions. But this would have been bearable had the staff not been downright snotty and rude. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. According to HomeGuide, the average cost of removing bedbugs from a home is between $1,000 and $2,200. Best Western requires special training of Housekeeping, Maintenance and Management staff on this issue. we stayed there again over spring break, last week (March 2011) and we are all covered with bed bug bites and they are very uncomfortable! You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Hotel was clean and had a pleasant clean smell. Couples in particular like the location they rated it 9.0 for a two-person trip. There's nothing I didn't like. A great pool in the lobby which is nice for kids. Additional sorting options might be available (by type of traveler, by score, etc). Tenants If you have a housing question that does not require legal advice, contact the free Colorado Housing Connects helpline to find answers. Just prior to your stay Colorado Springs had experienced the coldest weather we have seen in over a decade, wind chill was -44 degrees.