The clerk then refused to let me buy the vodka stating that she had to card my daughter because we walked in together and discussed the purchase. Plus sideclean parking lot, great attendants, friendly , great check out attendants mostly female that care! I think that's obvious, Dec 7 2022 This is unacceptable. Find out how we combat fake reviews. Fresh food. Not even sure it was USDA Choice. I also work for a pharmacy in the area for 5 years. The Marketing team, with 85% positive reviews, reports the best experience at Giant Eagle compared to all other departments at the company. Management also doesn't know how to utilize people to their best ability. they had no problem refunding my fuel perks then. 6930 West Central Ave . Phone number +1 724-258-5011. I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, I went giant eagle to pick up some wine 5:45 pm. They shop my online order, I schedule a pickup, and they load it up. Friday, august 26 i noticed tyson chicken tenders regularly $ 7.49 a bag for$ 5.99i picked one up and proceeded to checkout. Submit a complaint and get your issue resolved. I went to Giant Eagle in Washington Pa for vaccines. The last time I purchased Giant Eagle Pasteurized Half and Half, it was $3.79 for a half gallon. This will surely increase the credibility of your complaint. So I went to the self-checkout, and there I was harassed by two other employees. 3. Some of my articles are about CX (customer experience) and leadership. I and others I've seen pick up the paper bags and the handles tear; bag falls. I mostly shop at giant eagle for gift cards to earn fuel back. I brought this up at the store this morning and I didn't really know how handles this.. Key date Bought these on 7/15/22 at the Lakewood Ohio Store, 44107 (Choc Chunk Buttercrisp MKT District Cookies 12 ct.) Net Wt 10oz.Sell By 8/4/22, Desired outcome: It was 445 pm today and the sub sandwich area was not closing or anything I see lazy employees! I submitted a request for my pharmacy records months back and I havent received a call back or my records, no one is even replying or showing life that they exist. Thank you. This is not the 1st time this has happened to me. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation. I was in a good mood untill I went to check out If you want more people to buy your products hire educated people who are not rude to the customers and do not look they live on the streets, do not require a loyalty card just to check out and purchase compatent self check out registers. I never got it and spent $212.13 i can see. Mandates are NOT law! I new package if and when they come into the store, I went through the car wash yesterday July 10, 2022 and the washer latched onto my drivers side mirror and ripped off the back of the mirror. It was never added on. 1.0. 6932 West Central Ave, Toledo, OH 43617. File a complaint. Since the COVID 19 crisis began, I have noticed that the employees at Giant Eagle have surpassed their typical miserable service. In our case the order was to be collected on Dec17, ordered Dec 15, and early December 16 website disallowed any changes. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Giant Eagle. Now, after months of working, somebody in corporate had this grand idea of letting the customers text the shoppers while their orders are being shopped. Leave a review. I said well we waited all that time and the car ahead of us received their prescription so how we would know? It's already been renovated so I guess bringing back products that are no longer sold. Please update the website to indicate when a service is not available during regular business hours. Additionally, I go to pick it up the second time and when asked where the needles are I am told they now need authorized, why not get the authorization together. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Giant Eagle and Toronto-based Flashfood launched the program at 34 locations in 2021. Giant Eagle, Inc. She said too bad, you need to wear a mask or we can't check you out. And i said i understand that many places have a shortage including my own work place but you could have said sorry or anything. I then went to the customer service desk and asked for a manager. Our only son was born @ Magee Womens Hospital in Pittsburg . They are not the only game in town. BBB is here to help. Especially the old ones, to think they have nothing better to do than be rude on the phone and then start crying if we're out of stock on something. Giant Eagle Grocery Store Hours and Location info near Indianapolis. I like the milk and meat being fresh but I gave two stars because 1. they sell off brands, you cannot find (for instance) brand name saltines. Giant Eagle service worst ever since Covid 19 started. Everyone I talk to keeps telling me they will get back with me the next day. You can use the phone app to let them know you are on your way. 2023 Trustpilot, Inc. All rights reserved. Not only is it not obvious to this pharmacy but its oblivious to them. The rudeness of store associate and unwillingness to help. NEVER GOING BACK, Desired outcome: Total waste of nearly $10. Other store selling Folgers 30 ounce classic medium coffee for $5.99-$7.59, giant eagle price $10.29. I purchased an 8 piece mixed chicken, from hot food for $7.99, on December 28th from theGiant Eagle at 6204 US Route 30, Greensburg, PA. User; Business User; . It's more of an inconvenience than a convenience. I didnt see any signs about that. This is over a $300 charge. (419 . This complaint was posted by a verified customer. nav-opener. I did. Absurd! Job Work/Life Balance He blewup at me " i was just trying to help" i said in a very rude way! This has not been a one-time thing, this has been an ongoing issue with me complaining to corporate GE and yet nothing has been done about it. Desired outcome: Desired outcome: I completed the online form prior to presenting at the Giant Eagle Pharmacy on Interchange Road in Erie PA, where weekday pharmacy hours are 8a-8p. Highly disappointed! If you have been a victim of such, contact a lawyer. Why is Giant Eagle pretending to care about their employees or customers when they refuse to have a sit down on how they threat us. Branch address 3239 Washington Pike, Bridgeville, PA, 15017, US. So this made me wonder why a team member even recommended I do this to begin with. I love that the fruit and vegetable selection is top notch. I went to get a replacement today and it was almost $200. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Giant Eagle. Here clients can delve deep into delicious meals, and tast. show of laziness coming from the higher ups. What ever you feel is right. I was told i needed to spend $30 in 1 trip. I have had other items before. Check out machines worst than Kroger's attendent had to be called 4 times Your self check out is hardly a convenience. It's a Prescription called in by a medical professional Stating to be filled on that purchased a package of apple and cherry turnovers. I can never forgive that. are fuel perks now state secrets? Store associate did not receive full count of prescription, doesn't listen to emploeeys side of complaint, cashier tried to fight my husband in from. Ripoff Report Needs Your Help! Recent Google Reviews. Put prices on product instead of bar code or make sure bar code is right. good bye giant eagle. Jan 26 2021 Management was okay in the beginning then it slowly deteriorated, into a $#*! Then i was told i needed to spend $30 in 1 trip and $150 in total for the month. And having them in the store? There are maybe 2 shoppers behind me at this point loosing patience probablyhe changed the price to $5.99 for me i thought why didnt the other guy do this.. the 1st man arrives back" i couldn't find the product". I placed a pickup order for Feb 25, 8:30-9:00am window at #43 Township Of Pine store. Please get rid of this person. I noticed I had an item that had to be removed from my bill. Called their customer service today. One gift card was able to be redeemed on fuel, the other two continuously were said to have a zero balance even though they had never been used. A guy with a strange accent was very rude and started to yell at me. In Giant Eagle (I prefer to call it Giant Vulture), you get these ads saying, for example 'Buy 4 for $5 - before was $1.79 each'. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Oh and by the way, they have been shopping there under the same circumstance s for the last 3 months! i purchased unlimited carwash as a Christmas gift and she lost it before putting it on the car. Desired outcome: Ive talked to several managers ,I have written everybodys name down and I even spoke with giant Eagles corporate office . She didn't know how to remove it. to people that shop their groceries. How do I get to use my car was pass now that I lost the sticker before I was able to put it on the windshield, cashier tried to fight my husband in from of the people, Read full review of Giant Eagle and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. i do the shopping for the household,he picked ip the advantage card. Start your review today. We also ensure all reviews are published without moderation. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Never had such a bad experience before. So I went to the self-checkout, and there I was harassed by two other employees. Pay is not enough and they use you as a tool rather than a hard working human being. Giant Eagle carries a vast array of groceries and features a full-service pharmacy, bakery, dry cleaners, deli, and cheese shop. The only ones breaking the law were your employees, so you should probably inform your employees on the ADA law, because they all broke it when I informed them of my medical condition and how they are breaking the ADA law by harassment, discrimination and refusal of service of someone with a medical condition. Ive had to cancel scripts and have them sent to other pharmacies as well on several different occasions. Giant Eagle, Inc. Giant Eagle 38 reviews Claimed $$ Grocery Edit Closed 7:00 AM - 9:00 PM See hours See all 7 photos Write a review Add photo Location & Hours 318-320 Cedar Ave Pittsburgh, PA 15212 North Side Get directions Edit business info Other Grocery Nearby Sponsored The Fresh Market 68 7.2 miles away from Giant Eagle Click here to get notifications about new complaints of Giant Eagle. 4. Only complaint is the pricing is high, occasional specials are good value, but by and large you can always find the standard staple groceries for less money elsewhere. Giant Eagle has extremely terrible customer service. No need to bother with long lines or product availability. The most common ethnicity at Giant Eagle is White (74%). Giant Eagle's Customer Service is despicable! The other guy behind counter was rude also. Giant Eagle, Inc. insights Based on 2,093 survey responses Areas for improvement Fair pay for job Sense of belonging General feeling of work happiness It was a job to perform Diesel Mechanic (Former Employee) - Bedford, OH - March 1, 2023 Was paid to perform a job that " WE" agreed to. I got a scratch off and wanted to cash it in the guy behind counter said to scan it on the machine and bring paper to him that was no problem. I even told her i had to get out of my vehicle with a new diagnosed spine issue, of which i was there trying to get my first prescription, and had to wave the 6 cars behind me that the drive thru was closed. She said I needed a mask. We spoke to the consumer today and they provided an updated mailing address for the request. Desired outcome: if customer service reviewed purchases they woul see all are made in my name with my debit card. Mandates are NOT law! THERE was a sign on the freezer door easily found stating the sale price..meanwhile my price was adjusted on the chicen tenders and my id checked fir the wine. December 29, 2022Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106RE: Complaint ID ********This letter is in response to the complaint submitted by ***** ****** to the BetterBusiness Bureau regarding their experience at the Grove City Giant Eagle located at2173 Stringtown Road Grove City, OH 43123. What happened to integrity and company loyalty. View contact details and reviews for Giant Eagle Columbus at 6700 Hayden Run Rd, Hilliard, OH, or write a review. I have the unused gift card and proof of purchase. For example, pharmacy business hours are 8a-8p. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. A fax was sent according to the technician, the prescription was again not filled - they said there was no response. His hair looks like it hasn't been washed out combed in MONTHS. ( im on a fixed income its important! Disgusted I found a grey looking mealworm. Toll-Free Phone: 1-877-868-8947 Monday - Friday 8:00 a.m.-8:00 p.m. (EST) Saturday 9:00 a.m.-5:30 p.m. (EST) Sunday 12:00 p.m.-7:00 p.m. (EST) Local/International Phone: 614-658-3970 Fax: 1-877-291-8154 or 614-921-9866 Email Customer Service: service@gianteaglecontacts.com Mailing Address Giant Eagle Contact Lenses Customer Service Dept. I fought over the phone and through email for 2 weeks, when I asked for a refund. I have been contacting them for several days now, and I feel like theyre giving me the runaround. another time i waited a while in the selfcheck line got up and was told i cant use it cuz i dont have a advantage card! I gave this store a lot of business - Never Again! Share your photos and videos with others to prove the truth of your words. On Monday, September 19, I purchased what was supposed to be a USDA Prime NY Strip steak @~$21/lb. Desired outcome: Country fried steak & eggs were. I even ask someone to get one out for me but they would not. Working hours Thu 6:00 am - 12:00 am Tue 6:00 am - 12:00 am Wed 6:00 am - 12:00 am . Consumers complaining about Giant Eagle most frequently mention customer service problems.Giant Eagle ranks 114th among Grocery sites. Thank you. You have cost me money and inconvenienced me, look at what it is your dispensing before you end up dispensing a drug that might cause injury or death, take the time to see what's being prescribed. Giant Eagle is an American supermarket chain with stores in Pennsylvania, Ohio, West Virginia, Indiana, and Maryland. All the time. We cannot discuss details around this or any situation that may be under investigation. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I explained to them my same situation, and they continued to harass me and discriminate. Quick Look: Dead Rising 3: Operation Broken Eagle by Giant Bomb. I got an email stating that all sales were final even though it was just a glitch in the system. . So i am very confused and frustrated. I am actually highly disgusted with this kind of customer service and hope this won't continue . I have 3 children ,2 of which are very sick . File a complaint. Toggle navigation ctMobi - Find a local buinsess in your area. The cake had an image I had selected from your website. Better Business Bureau: Thank you. I would think one of the best and most expensive grocery stores in eastern Ohio could afford a new wheelchair. I always pump 30 gallons of fuel (their limit for a perks redemption). I was then instructed during the last most recent time to call in at least 3 days in advance to give the pharmacy a heads up when my next prescription would be sent in by my doctors office to help with these stocking issues. Out of 477 Giant Eagle employee reviews, 70% were positive. (419) 843-7296 182.32 mile. She's aware of the conversation. My family member luckily get only one 15 minus brake a day! Something needs done. I don't give into tyranny and unconstitutional acts of the government and these fear mongering dictators. I've been shopping here for years, and it's a typical grocery store with an infuriatingly long line at the Pharmacy. So I had to leave my full cart in the aisle while I walked out and went across the street to Kroger who would never deny someone service because of health issues. Store associates think that they own the grocery world. I'll have to find another establishment for my future meat needs. A necessary evil. They told me it was the best they could do and offered no solutions. I noticed while ringing up the price, was 7.49 not the sale price of 5.99the male attendant came over i told him the problem and he ran off no explanationin the meantime several minutes later another male attendant asked if he could help? The employee came up to me after my cart was full and I was almost ready to check out. Country fried steak & eggs were. This pack was so dried out, and the breading so hard, that you could hardly eat it. Basic understanding of Giant Eagle's Business System (GE's version of the Toyota Production System). ALDI BEATS THE PANTS OF YOUR STORE PRICES AND SERVICE! Kroger's parking lots are always full. It's a stupid idea to stop the weekly mailers. For example, pharmacy business hours are 8a-8p. It's already been renovated so I guess bringing back products that are no longer sold. My mother purchased a $125 Lyft Gift Card at Giant Eagle Store #45. Terrible Terrible Terrible. " very flexible schedule, good management " (in 135 reviews) " I've worked at Giant Eagle a long time " (in 103 reviews) Cons. International Association of Better Business Bureaus. Giant Eagle's meat is also a better variety than other stores. Job Work/Life Balance it is almost 2 months and haven't been able to use it, what do I need to do to use it, I have one for another vehicle and want to use this one, please advise, thank you, Desired outcome: I will write and call to everyone I can to let them know how horribly I was treated. You've lost sight of customer service. My prescription was not refilled. Regarding using your PERKS for a free tank of GAS, - giant eagle chicken salad & giant eagle salsa, Worms in a head of letters and black dirt throughout the greens. Last friday, I placed an order for pickup at Giant Eagle. Retail Store Locations; Restaurant Hours; Department Stores; Government Sales and Auctions; . Don't shop in Brooklyn ohio store especially when buying a sub sandwich. Accordingly to the app, my cards had $100, but when I went to use them the cashier told me that they were of a zero balance. Don't catch until I get home. i am now a former customer. I buy brand name wines and medicines and detergents at this store and its also in walking distance. I have made 3 complaints to your service department about the condition of your in store wheelchair. code: [protected] [protected]. Would never buy them again. Everytime I go through it a shift manager has to come over so I can complete my transaction cause your system is so flawed. I received an e-mail that convinced me that Giant Eagle is not sorry for the racism committed against African Americans in your stores. and come shop your damn groceries yourself and $#*! ADDITIONAL LINKS GIANT EAGLE, INC. in Alhambra, CA | Company Info & Reviews Company Information Sponsored Links Company Contacts MING LANG JAN Chief Executive Officer 200 S Palm Ave Alhambra, CA 91801 Reviews Write Review There are no reviews yet for this company.