In plenty of time before your holiday, please check the entry requirements for the country youre travelling to and get testedandfill out a pre-departure form as required. Your individual hold baggage allowance will vary depending on which airline you are flying with; whether your flight is short or long haul; or whether you are taking a package holiday or flight only. If you are unsure on who you provide your API to then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Tyne and Wear, SR1 3NA. If you do not receive an ATOL certificate, then the booking will find out how to get proof of your vaccination status. Youll find all the latest country-specific information on testing and entry requirements on theForeign, Commonwealth, and Development Office website. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved. In other areas, it is recommended that you drink bottled water, which is readily available. If you do exceed your pre-arranged luggage allowance, the airline is within its rights to charge any excess baggage fees. 2.2 When you make your booking you must pay the relevant deposit as specified at the time of booking. In 2018, Hays Travel's turnover topped 1bn for the first time, and staff were rewarded with 100 for every year of service, regardless of their role - a handout of more than 1m. Its your responsibility to make sure you meet any entry requirements, includingarrangingand paying for tests where youre required to do so. All major currenciescan be ordered online via the Hays Travel website or are available from your nearest high street branch of Hays Travel. All tests can be booked with Collinson Group via this link: Collinson Group Covid-19 testing REQUIREMENTS FOR YOUR RE-ENTRY INTO THE UK If the operator fails, then the ATOL scheme makes sure that customers don't lose their money or find themselves stranded abroad. Please note, it is your responsibility to make sure you have the correct documentation to allow entry, and travel to and from, the country you are visiting. Yes, children require their own passport to travel abroad. Please contact the telephone number or email address provided on your Hays Travel Booking Confirmation who will obtain the information specific to your booking. "Service Charge" a charge for the booking agency services we provide to you. From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. Please see below a list of tour operators, and how to quickly and easily pre-book seats with them for your forthcoming trip: Try and also pack a spare supply of medication in your suitcase or hold luggage where possible, in case you lose your hand luggage. And remember to explore more Hays Travel Discount Codes at haystravel.co.uk. Youre fully vaccinated from 14 days after you have your second dose of a UK government-approved vaccine. Advance Passenger Information (API) must be provided to the authorities before you travel. Our responsibility for your booking Your Financial Protection If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. However, as package organiser we will be responsible for the performance of the travel services included in your package, irrespective of whether those services are to be performed other travel service providers (our suppliers). The majority of airlines will allow you to increase the amount of luggage you wish to take for an additional fee. They may limit or exclude the supplier's liability to you, as well as in accordance with applicable International Conventions. In the fiscal year 2022, the revenue of Hays Travel Limited amounted to roughly 219.4 million British pounds. Portugal. Hays Travel Ltd Designed for iPhone 1.0 72 Ratings Free iPhone Screenshots This app is to book your shifts if your organisation uses the MyHours workforce management system What's New Version History Version 1.24 - Fix for crashing issue on certain devices - Fix for issue amending shifts 07/01/2022 more , 14/12/2021 AWFUL Please ensure you read the specific airline terms and conditions. We will arrange for you to enter into a contract directly with the airline concerned. Law and Jurisdiction They have 334 shops trading under their name, and most are independently managed businesses. 11.1 Many of the travel arrangements that we sell are protected in the case of the financial failure of the travel company. What is ABTA and what does this mean for me? Changes or Cancellations by the Supplier Multiple room bookings cannot currently be made on the website and must be made over the phone. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. not be ATOL protected. Visa requirements vary from country to country. If one shop has let you down there is no reason to avoid all their branches/members. If you wish to add on multiple rooms; Please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. To ease your preparations for your holiday and to put your mind at rest about what you need to do; we have collated all the latestCoronavirus informationonto one easy-to-use page. The official app for Hays Travel Prepaid Travel Card. We are negotiating with them to try to speed things up for you. If you do receive an ATOL Certificate but all the Can I change my hold baggage allowance once I have booked? If you choose to cancel your holiday earlier than this, the terms and conditions of your booking, including normal cancellation charges, will still apply. Please note that you will need the six-character verification code we sent by email or text message. Certificate go to: View Low cost airlines do not offer this facility, however, many will offer a pay-on-board trolley service during your flight. 2. For more information about financial protection and the ATOL How long will it take for my booking confirmation to come through? Hays Travel refund, cancellation and surcharge policy Hays Travel is a Which? 20. Hays are not interested in helping with compensation , refer us to the airline who then refer us to Hays as we booked through them . 19. 1.2 We act only as an agent. Hays Travel has now refunded the amount. "It was frustrating," he said . Would never book with them again Date of experience: 15 December 2022 Useful2 Share Until a component has been confirmed by the individual supplier, no contract has been formed. It currently takes at least three weeks to get your passport via the post and can take longer between April and September. Current restrictions on the use of electrical items on board an aircraft can be found by visiting the following Direct Gov website -, ABTA and ABTA Members help you to get the most from your travel and assist you when things don't go according to plan. The majority of our suppliers now issue e-tickets. Your contract If you believe that any details on the booking summary (or any other document) are wrong you must advise us immediately as it may not be possible to make changes later, you may incur charges to make changes and it may harm your rights if we are not notified of any inaccuracies in any document immediately. If you have booked a package holiday, then we will try to offer you alternative arrangements for a later date but if this is not possible, or you do not want to accept the alternative arrangements, then you will be entitled to a full refund. What if my holiday is affected by Coronavirus? Shuttle transfers are often less expensive than a private transfer, but are a great choice if you are working to a budget or travelling as a group. Low cost airlines do not offer this facility, however, many will offer a pay-on-board trolley service during your flight. Thank you once again for booking with Hays Travel. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their Booking conditions. Standards and ratings may vary between countries, as well as between suppliers. parts of your trip are not listed on it, those parts will not be ATOL Revenue of Hays Travel Limited in the UK 2008-2022. It may be a good idea to travel with a copy of your prescription. My holiday is an 'allocated on arrival' holiday. We are also able to offer you fantastic daily rates, commission free currency and commission free buybacks. This figure compared to a pre-pandemic profit of almost 5 million in the year to October 2019, according to latest accounts filed . Registered Office: Gilbridge House, Keel Square. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. The FCO website, You can renew or replace your UK adult passport up to 9 months before your current one runs out. The founder of the UK's largest independent travel agent, Hays Travel, has died after collapsing at the firm's head office. You are paid holiday to the value of your holiday entitlement. "Hays Travel had been contacted and made an expression of interest. This may be due to the fact your tour operator has not yet confirmed its arrival slots. . 1.1 These booking conditions, together with our privacy notice and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Hays Travel Ltd of Gilbridge House, High St West, Sunderland SR1 3LH ("we" or "us"). In 1518 the Lubraski Academy was founded there. Not all airlines allow passengers to check-in online prior to travel. We are working hard to administer all refund requests from our suppliers. Flight arrival times are given as "TBC", why? Please note that this may be required even if you have been vaccinated. Hays Travel, which took over Thomas Cook late last year, have launched their "peace of mind" deal where customers will receive a 100% refund on selected holidays should they decide to change . A copy of the Hays Travel booking conditions can be found on haytravel.co.uk or made available to you upon request. Can I change my hold baggage allowance once I have booked? If you live in Scotlandand have been fully vaccinated, visit the NHS inform website tofind out how to get proof of your vaccination status. 12.6 Where we are package organiser, if youre in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. The town received municipal rights in 1253. Avoid it you will have no job security . If you are collecting your tickets at the airport, please allow additional time in case of queues. 13. The standard of accommodation and board basis on an 'allocation on arrival' holiday are guaranteed. If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available. Hays are fobbing you off. TUI Refund from Hays Travel Finally came through. scheme. We will of course assist you with this if you wish - please contact Customer Services. protected. Room Allocation We would love it if you could leave your feedback, positive or negative, telling us about your booking experience. Please check with your departure airport for up to date flight information. Hays Travel are currently ranked 24th for euros and 24th for US dollars in the UK. Information relating to your booking will be sent to you within 48 hours of the booking being made.