Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. Thanks for the super fast analysis and reply. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. on 11h33 But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. We appreciate you reaching out to us about Mail. 20h33 Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. What can we help with? Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. 15h33. 6h00. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. Many have had the same address since they first went online many years ago. Please update the server configuration to continue connecting to this account", with the option to cancel or update. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! on What does this mean? on Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. MisterW, bobpullen. They must realise that they have a dreadful name. @stevebrass Thanks, but same result as before. 25-08-2021 Go back to: Email help. If you're having problems, try logging in to webmail. Has anyone else encountered this and found a solution ? When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. I can send test messages to my iCloud e-mail but not other addresses. 17h33. Yesterday, I managed to contact BT via webchat. TalkTalk allows you to access your email account for 12 months after you switch. Email: timforrester@btinternet.com. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. 19h39. 4) Send an email to your main contacts to let them know your new email address. This amount is subject to change until you make payment. Although port 587 will usually work, port 465 is the recommended port. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. I can't send emails from my btinternet account on my iPhone 23-04-2021 Contact Us - Customer Support | DISH Thank you for your follow up. 21h18, I have got my email working again. 26-08-2021 Its probably not directly relevant to your problem, but who knows with Apple!! Also, the web interface seems to be working just fine. 19h32. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. My BT email is not working - Apple Community 6h21. If I changed my email address I would be bound to lose something important. The whole ISP domain is blocked. So hardly time for a timeout to have occurred. To start viewing messages, select the forum that you want to visit from the selection below. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. That is because he has a Virgin Media email address, which would be deleted if he switched away. Doing so can save hundreds of pounds. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. Any suggestions please, User profile for user: Emails from btinternet.com addresses not received. - Plusnet The problem is also affected by the addressee. Last Thursday, I stopped receiving email from my @btinternet.com account. I've got a "failed delivery message". I installed the outlook App on my iPad and it works perfectly I'm afraid. This amount includes applicable customs duties, taxes, brokerage and other fees. Solved: Unable to send email from Outlook app - BT Community BT are blocking the complete domain which the sender is sending from. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. I can't afford the risk.'. 26-08-2021 I have a group of 14 people set up under Outlook 365. I consistently receive this warning: whenever I try. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. 19-12-2022 There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If everything works fine in webmail, you may need to check your program settings. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. Various errors messages. on 17h25. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. I expect that they are simply burying their heads in the sand and do not look at all. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. 26-08-2021 No disrespect intended as your advice is probably based on years of experience of BTs service! Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. 10-07-2019 Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). The article below can help if you do not have any other user account to test with. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. Emails from btinternet.com addresses not received. The other two people that are having the same problem are using Samsungs, but haven't said which model. BT Email - best practices for postmasters and senders of email. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". 20h31, on At my age, I just don't have the energy to set up a new email address and tell everyone.'. None of the posts I have seen are the same as my problem however. Thank you anyway. View cart for details. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. If I go into iCloud web page, then I can send and receive as normal. - last edited on Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. 2 users liked/thanked this post: Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". Will post any update that I get. We do not allow any commercial relationship to affect our editorial independence. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. This has made me want to look a bit further and so I found the Community. 25-08-2021 Switching email address if you have never done so before can feel like a daunting task. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. So, I did checked around it seems that smtp is not working. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. A warm welcome to the forums. Not receiving @btinternet email. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. It takes a while to get a reply from the Postmaster but they will respond. Sorry but how do I PM you, and what details do you need? Policies vary between broadband providers. Does anyone have any other suggestions please?? There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. While members are not getting emails, they do appear as posts on the Google Groups page. Last week I phones an advisor with a somewhat similar response. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. Why cant my email address have BT.com in the display name? Might that apply in your case too? Typical script! on All other emails to other systems have no issues. 23-04-2021 26-08-2021 I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. on Gmail and Outlook are two of the most popular. I can send & receive on my work email account using the Outlook app. Many customers find the BT community forum is a great way of getting help. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! 23-04-2021 on BT need to deal with this at a high level, NOT an individual user's account.