Can you direct message us your name and address, please? The ground around your car may be energized. Comcast landlines are being used by homes and businesses alike. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Jacksonville, Florida Area. Comcast Xfinity Outage Report Is The Service Down? Should you experience further issues, please create a new post. Wires down in your yard: Who is responsible? - ABC27 Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Choose the option that best describes your situation. Warn others to stay away. I hope youre having a great week so far! The easement at my back property line has poles with electric and utility lines. Why is my Xfinity Cable box stuck on boot? Massive outages do occur because of problems such as storms, floods etc. Thanks! You will need to contact a tree trimming service yourself. Contact Us - Customer Service Phone Numbers & Chat | Frontier Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help How do I get Comcast to fix a cable line? - MetaFilter If you have questions about your services, we're here to answer them. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Our community is your official source on Reddit for help with Xfinity services. An official employee, such as myself or whoever is first available, will respond. We have made changes to keep employees safe so response and call times may be longer than usual. Voting closed 14. You can email the site owner to let them know you were blocked. Stay at least 10 feet away from the wire and secure the area to keep others away, too. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. You aren't allowed to. Two delivery trucks have had close calls recently. Ask for the Comcast liason. Make sure you are signed in with your Xfinity credentials. I am a bot, and this action was performed automatically. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Xfinity Status Center - Check for Service Outages In Your Area Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. and our Who Do I Contact About Downed Phone Line In My Backyard? https://corporate.comcast.com/stories/meet-our-digital-care-team. A recent storm brought down a tree which took down one of the above ground cables by my house. I suspect it's an old wire). Asking on behalf of my place of business. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If youve got a free afternoon, you can run the cable yourself and save some money. Comcast: Cable wires are hanging very low across our - GetHuman Downed Wires | Baltimore Gas and Electric Company Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? In the aftermath of a major storm, be aware of hazards presented by downed power lines. It's infuriating. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. I have a downed line in my front yard. See how you can save when you add Comcast Business Mobile or add a new line. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Genius. Step 1: Inquiry. This website wants shut Contact Us | Comcast Business Support How do you get straight to a representative? They have been hanging very low for over a year. Can you please send us a Modmail message with your first and last name and full address? How do I talk to a real person at Comcast? What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Please help before someone gets hurt. Click the Check for Issues button. Reddit and its partners use cookies and similar technologies to provide you with a better experience. How do I know if my home is wired for Comcast? We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Comcast Xfinity Outage Map Is The Service Down? Press 0 a lot. Report Downed cable line | Xfinity Community Forum Thank you for reaching out to the Digital Care Team. We have made changes to keep employees safe so response and call times may be longer than usual. Cookie Notice Not a word either by phone, email or through the support chat since then. Find an Xfinity Location Check the status and hours of locations near you. No worries, Our team can definitely help right here! How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Who removes tree branches resting on utility cables in easement? Hello saftek and welcome, how to report downed wires | Xfinity Community Forum Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. This post was marked as solved. I called but only received voice mail. I really appreciate you being a member of the Comcast Family! We truly appreciate you taking the time to reach out to let us know about a downed wire. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. If the center conductor of the cable is solid copper, it carries it quite well. Click Continue. We have made changes to keep employees safe so response and call times may be longer than usual. The tubing will start to shrink almost right away. 2 1 RR ryanray.rr81 Visitor 2 Messages Write your 17-digit account number on the "For" line of your check or money order. . A recent storm brought down a tree which took down one of the above ground cables by my house. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit How do you fix an exposed wire without electrical tape? A tree in my back yard has two large branches resting on the phone/TV cables. Report Issues with Your Xfinity Services - Xfinity Support To qualify for the credit, customers must: 1. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. A drop-down list appears. Call 9-1-1 immediately to report a fallen power line. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please contact the moderators of this subreddit if you have any questions or concerns. An official employee, such as myself or whoever is first available, will respond. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. 1 6 I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. View the Xfinity outage map and find out when an area will be back online. Thanks! If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. How to File a Complaint Against Comcast - Your Options - FairShake Woman battles Comcast over downed line - WSAZ How to Report an Issue Online Visit xfinity.com/xfinityassistant. Low hanging main line cable | Comcast Business Support Community I am a bot, and this action was performed automatically. 5. Like. How do I get Comcast to come deal with this? Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. How do I report a downed telephone line? | AT&T Community Forums New comments cannot be posted and votes cannot be cast.