1. As long as you have online access you can use that form. Contacting Virgin Media - by phone or otherwise. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. For mobile enquiries, call 03456000789*. The services and products mentioned on this website may only represent a small selection of the options available to you. By phone; Live chat; The option you choose to contact Virgin Media will depend on your personal preference, some people like to call the Virgin Media contact number, whilst others might prefer to jump on a live chat to solve their query. By using our site, you agree to our. The first thing is to try that "My Virgin Media" route for the secondary email account and see if you can get in. Hub 5 is designed for Gig1 fibre broadband and comes with more wireless channels, so it offers the following benefits: Faster WiFi speeds for next-generation games consoles and the latest smartphones. Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. on 1800 941 114. businesssupport@virginmedia.ie. Cable.co.uk's broadband postcode checker will find you the best deals, providers and speeds where you live. I've been trying to contact Virgin Media for about 3 weeks now. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. Look on the media outlet's website for an email address. I work during the week, so don't get a chance to call at any other time. on Contact Virgin Mobile easily. 15:38. 25-08-2022 The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. Selectra is currently closed. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. "Virgin Media have recently changed the way you reset the password for a secondary email account. 14:34. Step 3: Plug in your NOW Broadband Hub on the go-live date. You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. 25-08-2022 Find a Virgin company. Thank you for letting us know and I am so sorry you are facing these issues with your connection. Also I don't actually have an email from them to click on, as I have deleted the emails they previously sent to me. Thank you for your post. Learn more, Problem solved? Thanks for posting. Which Is the Best Alarm System in Ireland? Find the organization's website and search for an "About Us" or "Contact" tab. 12:39. Lets take a look at these options now. Virgin Media makes it easy for both new customers and existing customers to get in touch, with special phone numbers depending on why you need to make contact. 27-01-2022 GetHuman features available: Current hold time. I also have the full service so another box for that.Internet goes down once a month .Normally fixed by switching off and on. 29-01-2022 Remind me when call center opens. Hi, i cancelled my broadband last Thursday, via whatsapp, due to the price rises. Using a laptop/desktop, open Address Book (top of screen) > New Contact > New Distribution List - add a List Name and your contacts' names and email addresses > Create List. The best phone number for Virgin Media is their 0845 4541111 customer service phone number, and you can get the details and use our free call-back service by finding the link . Click Mark as Helpful Answer or use Kudos to say thanks, on How do I manage my Broadband, TV and Phone services? The provider is also active on Facebook, where you can post a message seeking help or advice. Can you show us where you're asked for these. I am so sorry that you have faced this issue with your email, I will pop you a Private Message so we can take a look for you. Hi folks. You will be contacted by a member of our Complaints Team. Sign up today. on And obviously some other people are having trouble too. When I first came across this app via my Virgin TV service, I purchased 'Westworld' series 1. How to Contact Virgin Media. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. Thank you for that information. - edited Virgin Medias complaints process is relatively simple, and non-convoluted, going as follows: Virgin Media aims to resolve all complaints within 10 days of them being lodged. However they do have a web form for making a complaint: https://my.virginmedia.com/my-cases/make-a-complaint, I am not sure why you say you cannot log a complaint online because you no longer have a VM account. The message chat was also down on Monday, on Not on mobile, desktop with 3 different browsers! Sorry, the thinking face was not meant to be sarcastic, apologies if you thought I was. Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. From a Virgin mobile or landline: 150. About. 11:49. Firstly, what are your options in how to contact Virgin Media Ireland if you are a household customer? Complaint Contact Form. and is reached by going into manage other accounts. 04-07-2022 Music + Sound Designer of the Year Ireland, 2021 LBB Immortal Awards. Alternatively, complaints can also be lodged in the aforementioned complaint form, or by sending a letter of complaint to the dedicated complaints address. 2. Possibly. Once you're on the contact page, select a relevant topic and enter your account details to live chat with a representative. on Follow the below steps to save Virgin Media Emails: -. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. 56 minutes ago. I then wanted to file a complaint as I still havent received my refund, received any compensation plus I want it documented so no one has to go through this drama in the future. If not, they are charged at the same rate as a standard UK landline number. Learn moreHave I helped? Check out our guide - How to pay my Virgin Media bill, on I'm trying to set up a new email address on my account. Sorry to hear of your service issues and experience with fraudulent calls. 21:19, I have recently cancelled my virgin account after being with them for 7 yearsdue to the horrendous customer service we received when we moved house (full day un paid wasted then an additional 3.5 hours calling a 0345 number to try and resolve a problem that was no error or my own!). Business customers have a slightly more diverse range of options in how to contact Virgin Media Ireland. To find out more about the Community check out our Getting Started guide. Please enter your email Forgot your email address email address ? Unless your tenancy contract specifies which provider the property must be with (extremely unlikely), you have the full freedom to switch providers at your convenience. Firstly, you must provide Virgin Media with a minimum of 30 days notice of your service cancellation. The Virgin Media UK live chat service is available at, The Virgin Media Ireland live chat service can be found at. Virgin Media Ireland has reached a long-term agreement with Naturgy Ireland that will introduce a 100% renewal energy supply across its operations in Ireland. 10:02 You may have read posts here showing that the email address continues beyond 90 days but you should not . 15:10. I'm very sorry for any issue you've had with contacting the team. You should still be able to add a third party email address to the VM webmail page via the method you are using. However, when clicking on such links, it generally redirects you to the contact or support pages. This will give us a better idea of what is happening with these disconnections. When outlining your issue, be sure to include what the problem is, how long it has been going on for, and what the circumstances were surrounding it's onset. New around here? Hey @DCas, thanks for reaching out to us.Sorry to hear you're having issues with the Virgin Media account and email linking.You may wish to use Outlook / iCloud email addresses and with those you will be able to link it to your Virgin Media account.As a rule of thumb, majority of email domains are compatible, as Graham mentioned earlier, it's just Gmail that has an issue sometimes.Let us know how if you need any more help.Kind regards. @Lennox1If the VM system is sending them to spam there is nothing currently that you can do to block them completely. Fastest way to talk to a real Virgin Media rep. Every time I try to watch any episode on any day at anytime I get annoying pauses during playback. on 21:39. We would love to hear from you! All rights reserved. 15:49, and miscreant example email address is very apt. New customers are not able to create an email account at sign up, and existing customers are not able to make additional email accounts. 21:29, Hello, can I completely block a specific email address such that it doesn't even go to spam or trash? Early cancellations will be subject to an, Provide your 30 days notice by calling Virgin Media on, Return any equipment to Virgin Media by contacting their collector on, A customer service representative will aim to, Virgin Media Contact Address for Complaints. Virgin Media plc is a British company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom. While calling tends to be the most efficient and effective means of getting in touch with a company, nobody enjoys being held in a call queue or enduring the dreaded hold music. There is also the forgotten password route https://www.virginmedia.com/my-virgin-media/forgotten-details/password which I assume you have already tried. We recommend using an email client that is not connected to another service, so these are not lost if you ever decide to leave the service, such as Gmail and Outlook. Alternatively, if you have a UK Virgin Media phone, you can just dial 150 between 8 AM and 10 PM to talk to a representative. Contact Virgin Media by phone, web chat, call-back form, email or social media. Learn more, Have I helped? 10-07-2022 10:10, I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error.. By having an area code, customers can keep their number even if they move to a different area. Sorry to hear of the email issues. We will continue to provide support for already existing email accounts, which will remain open. Registered in England with number 02591237. How to add another email account into Virgin Media Mail. Changes to our Acceptable Use Policy for Virgin Media Mail. Once a customer decides to leave our broadband service, any emails that have been created and attached to the account are closed and completely removed from access 90 days after the disconnection date. Sales for broadband, TV and phone. To find out more about the Community check out our Getting Started guide, on Fancy a chat? I did notice in the forum that there is a list of available addresses but that never came up. So essentially I would need to set up a gmail account then I could add that To the VM webmail? Virgin Media does not have a contact email, so employ a different method contact them. 09:38. References. If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. If the Virgin Media contact numbers listed above are not functional or have a long wait time, you should utilize non-call-related contact methods. 15:38. I got through yesterday via the Whatsapp which I think is a very good service. You can join the Virgin mobile customer service by dialing 789 from your Virgin Media mobile, or call 0345 600 0789 * from any other phone. We use cookies to make wikiHow great. Select the Add email account menu option on the left hand menu; In the Add mail account window, enter the email address and password for your external email account and . In total, there are 6 ways to get in touch with them. Only Virgin Media Ireland provides online forms for contact. Talk to other friendly customers and members of the Virgin Media team. 25-08-2022 I could go to Google but would rather keep them all in the one place. You can also check our help pages or learn how to contact us directly further down. There are also no upstream or downstream signal level issues coming into your home. There are many ways to contact Virgin Media UK and Ireland if you encounter any problems, or have a question about their services. Search Search. You might have difficulty adding a Gmail account to VM webmail due to gmails security settings. In order to do so I will need a little bit more detail so I will send you a private message. 15:15. The Virgin Media mobile customer number to text is 07533 016 422 and the operating . 27-01-2022 on While 0845 4541111 is Virgin Media's best toll-free number, there are 6 total ways to get in touch with them. This would be a good time to move all your email accounts to another provider, while you still have plenty of time to transfer your contacts and important data over to a more reliable platform. Save money on your broadband bills with Selectra. For further guidance on cancelling your contracts, take a read through our service cancellation guide. Once your VM broadband account is closed you should get 90 days use of the email address before it is closed down. 150 - if you're calling from a Virgin Media mobile or mobile. Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. If you need to contact Virgin Media directly about a general query then the main customer service line is 0345 454 1111. If not, it may need one of the Forum Team (VM employees who support this forum) to get the password reset for you. Did you know? Early cancellation fees are capped at 339, but to work out exactly what yours may be, examine your policy documentation and use the Virgin Media contact details above to get in touch with customer support. Of course, while online account management via My Virgin Media can be useful, sometimes we still need to get in touch directly. Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. If you have a complaint, please get in touch via the form below. Irish Creating Original Music + Sound Design Worldwide - Always. Find contact details for 700 million professionals. Report any dodgy requests, emails, or calls to Virgin Media. Gmail is one option along with Outlook and the many other free email suppliers. Virgin Media does not provide customer service by email, but does provide it by phone. on Step 1) Create a distribution list in your Address Book. These phone numbers work for people in the UK only. Just get some unhelpful message about 'It's our problem, not yours. https://my.virginmedia.com/my-cases/make-a-complaint, https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact. Necessary to provide basic functions of the website such as page navigation. After you contact Virgin Media and complete the complaints procedure, if your complaint has still not been satisfactorily resolved, you can contact ComReg (Commission for Communications Regulation) on their email of [emailprotected]. By phone. There are no guarantees that my advice will work. Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. I received a call from 020 3976 8303 claiming to be Virgin and stating I was subject to scammers. im told to log a complaint online- which you cant do as my account is no longer active! Virgin Media support opening hours. If the email address to be blocked (i.e. That means you don't have to use Blueyonder.co.uk webmail interface! I thought that there was an option to say whether or not you were a VM customer. This complaint form is for Virgin Media Ireland Customers only. 3. I hung up .However,shortly after my internet crashed(nothing new there), So I cant even contact Virgin to confirm it was a scam.I googled number so 99.9% it was a scam but I would like some kind of confirmation AND a reason why my internet CRASHED AGAIN, on You can contact Virgin Media customer services on Twitter @virginhelp. 04-07-2022 Click Mark as Helpful Answer and solved, or use Kudos to say thanks, on The broadband, TV, mobile, phone, and security services of Virgin Media are all well discussed in the community forums. Ask the community. I received a confirmation email stating my service will end on the 25th of march 2023 but yesterday i received another email with pre contract documents containing a new contract, which i haven't discussed with anybody from virgin media, Is this . however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! Thanks. When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. As there is no other option I suppose I will have to go back in time and write a letter of complaint , 08-02-2022 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Well, while not exactly spoiled for choice, household customers have a selection of numbers to call still. There are separate links for broadband and mobile complaints and Virgin states it aims to get back to you and resolve your issue within seven days. If you want to know more, the updated sections are 6.6 - 6.9. It takes me to a box with two bars, your email address and the second bar is your password. It is0345 600 0789 for mobile customers. discarded) is currently being delivered to your Inbox then consider creating a filter rule similar to the following where miscreant@example.com should be replaced with the email address you wish to never see.-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media . wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. The webchat and the text service don't always work 24/7, phone calls take priority when contacting VM. If you require an installation that will require such as a satellite dish, new sockets or other structural changes, you may need to check with your landlord or landlady first. on Virgin Media also maintains a presence on YouTube, however, this is used for promotions and simple guides rather than as a contact facility. Its headquarters are in Hook, Hampshire, United Kingdom. If Virgin is found to have been at fault, it is obliged to comply with the findings of CISAS. . I then call again tonight where I am told someone will call me back in ten days! 00:53. Phone calls take priority over other methods of communication and arestill the quickest way to contact VM. 26-01-2022 11:59. Those who submit a complaint form will receive a case ID via text within 48 hours. Have you checked out your online account for any offers available? I can't click on the chat button neither. 04-07-2022 <br><br>Corporate Partnerships . 17:34. - edited Many questions can be answered using the FAQ section on either the Virgin Media UK or Virgin Media Ireland websites. ?I want to open a new email address not close my Virgin Media account.That being said I really, really have on a few occasions over 18 years.The only relevant part to me in the whole reply was, "The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. 09-07-2022 They cannot wriggle out of it. 14:33 As well as calling up, it is also possible to get in touch with Virgin Media via Live Chat on its website. 26-01-2022 on 25-01-2022 08-02-2022 Can you please clarify what you have to give your credit card details for, are you referring to setting up the BQM or something different please? Here to help! Thanks Graham. There are no guarantees that my advice will work. I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error. 11:19. To learn how to contact Virgin Media through their online forums, scroll down!